Privacy Policy
This Privacy Policy explains how PR Power Services collects, uses, and protects your personal data. It covers your rights under the UK GDPR and the Data Protection Act 2018.
Last updated: 19 August 2025
1. Who We Are & Controller
“PR Power Services” (“we”, “us”, “our”) is the data controller for personal data collected through our website and when providing services. Registered details: [Registered Name], [Company Number], [Registered Address].
Contact for privacy matters: info@prpowerservices.co.uk • Tel: +44 [your number].
2. Scope
This policy applies to visitors, leads, and customers using our site or engaging our services, including enquiries via forms, phone, or email.
3. Data We Collect
- Information you provide: name, email, phone, address, project details, photos/documents you share, and payment info (processed via our payment provider; we do not store full card details).
- Automatically collected: IP address, device/browser info, pages visited, time on page, and referral source (via cookies/analytics, if enabled).
- From third parties: lead platforms, review sites, or referrals where you have interacted with them.
- Special category data: we do not intentionally collect special category data. Please avoid including it in enquiries.
4. How We Use Data & Legal Bases
- Respond to enquiries and provide quotes — performance of a contract or steps prior to entering a contract.
- Deliver and manage services, invoices, and certificates — performance of a contract; legal obligation.
- Customer support, warranty, and safety records — legitimate interests; legal obligation.
- Improve our website and services (analytics) — legitimate interests or consent (where required).
- Marketing communications — consent; or legitimate interests for existing customers (you can opt out anytime).
- Fraud prevention and compliance — legal obligation; legitimate interests.
7. International Transfers
If data is transferred outside the UK, we use appropriate safeguards (e.g., UK IDTA or adequacy decisions) to protect your information.
8. Data Retention
We keep personal data only as long as needed for the purposes explained above, including record-keeping, tax, safety, and warranty obligations. Retention periods vary by record type and legal requirements.
9. Your Rights
Under UK data protection law, you may have the right to:
- Access a copy of your personal data;
- Correct inaccurate data;
- Delete data in certain circumstances;
- Restrict or object to processing;
- Data portability;
- Withdraw consent where processing relies on consent;
- Lodge a complaint with the ICO.
To exercise your rights, contact info@prpowerservices.co.uk. We may need to verify your identity.
10. Security
We use reasonable technical and organisational measures to protect personal data. No method is 100% secure; please take care when sending information online.
11. Children
Our services are intended for adults and businesses. We do not knowingly collect personal data from children.
12. Third-Party Links
Our site may include links or widgets from third parties (e.g., review platforms). Their privacy practices are governed by their own policies.
13. Complaints & ICO
If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.
14. Changes to this Policy
We may update this policy from time to time. The updated version will show the new “Last updated” date.
15. Contact
PR Power Services • Email: info@prpowerservices.co.uk • Tel: +44 [your number] • Address: [your address].
